Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us via email at supports@famedges.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be shipped to:

6101 North Keystone Ave, Ste. 100 #1456

Indianapolis, IN 46220

United States

Store Credit

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, you will receive store credit for the value of the returned item to use on any future purchase. Please note: We issue store credit only; monetary refunds are not provided.

Damages and Issues

Please inspect your order upon arrival and contact us immediately via email at supports@famedges.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item or size you want is to return the original item for store credit, and then place a new order once your store credit is issued.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Sale, clearance, or discounted items

  • Gift cards

  • Custom products (such as special orders or personalized items)

  • Perishable goods, personal care items, or hazardous materials

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for store credit, for any reason and without justification. As stated above, the item must be unworn, unused, with original tags, and in its original packaging with proof of purchase.

Shipping Policy

Thank you for shopping at Famedges. All orders are processed and shipped according to the policy outlined below.

Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive a notification with tracking information once your order has officially shipped.

Domestic Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your order size and shipping destination.

Shipping Option Estimated Delivery Time Standard Rate
Standard Shipping 3 – 7 Business Days Calculated at Checkout
Express Shipping 1 – 3 Business Days Calculated at Checkout

Please note: Delivery times are estimates provided by shipping carriers and are not guaranteed.

Order Tracking

Once your package ships, you will receive an email update containing a tracking number. Please allow 24 to 48 hours for the tracking status to update in the carrier’s system.

Address Accuracy & Delivery Issues

  • Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

  • If a package is returned to us due to an invalid or incomplete address, the customer is responsible for any additional re-shipping costs.

Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please inspect it immediately and contact us via email at supports@famedges.com with your order number and photos of the damage so we can resolve it for you.

  • Lost/Stolen Packages: Famedges is not responsible for packages that are marked as "Delivered" by the carrier but are reported lost or stolen. We recommend contacting the carrier directly with your tracking number to open a claim.

International Shipping

We currently offer international shipping to select destinations. Shipping fees, estimated transit times, and carrier options will be calculated at checkout.

  • Duties, Taxes, & Customs: International orders may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Famedges is not responsible for these charges if applied; they are the sole responsibility of the customer.

Contact Us

If you have any questions regarding your order status or shipping details, please reach out to us:

  • Email: supports@famedges.com