Shipping policy

Order Tracking

Once your package ships, you will receive an email update containing a tracking number. Please allow 24 to 48 hours for the tracking status to update in the carrier’s system.

Address Accuracy & Delivery Issues

  • Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

  • If a package is returned to us due to an invalid or incomplete address, the customer is responsible for any additional re-shipping costs.

Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please inspect it immediately and contact us via email at supports@famedges.com with your order number and photos of the damage so we can resolve it for you.

  • Lost/Stolen Packages: Famedges is not responsible for packages that are marked as "Delivered" by the carrier but are reported lost or stolen. We recommend contacting the carrier directly with your tracking number to open a claim.

International Shipping

We currently offer international shipping to select destinations. Shipping fees, estimated transit times, and carrier options will be calculated at checkout.

  • Duties, Taxes, & Customs: International orders may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Famedges is not responsible for these charges if applied; they are the sole responsibility of the customer.

Contact Us

If you have any questions regarding your order status or shipping details, please reach out to us:

  • Email: supports@famedges.com